Shipping and Returns
Standard Domestic Shipping Rate: $5.00 Flat Rate USPS Domestic |
MamaSan and Miso Punk offer worldwide shipping. International orders will be sent via USPS First Class International Mail and generally arrive within 10-21 days. There are circumstances where packages may be delayed in Customs due to inspections or tax levied. In these cases we recommend you contact your local customs office, as these situations are beyond our control.
Once your order is shipped you will be notified via e-mail with your Customs Form number. USPS First Class International Mail does not offer tracking number information.
Additional Shipment Options
^ Customs Fees and Delivery Delay
If you are not completely satisfied with your purchase, simply return the item(s) to us in the original condition** within 14 days of receipt. We will issue a full refund (less original shipping & gift-wrapping charges) upon receipt and examination**. Unfortunately, mailing & gift-wrapping charges, as well as sale items are non-refundable with the exception of receiving a defective or wrong item from us. If you require a different product and/or size exchange please place a new order online and return the original item(s) for a full refund. Please keep the following conditions in mind when making a return
Defective or Wrong Item Received
GIFT EXCHANGE POLICY (ONLY)
If you're not 100% satisfied with the gift you received we'll be happy to exchange** it for another size or an item of equivalent price value. To make a gift exchange (ONLY) please send us an e-mail at firstname.lastname@example.org listing your name, address and order number, along with the details of the item(s) you do not want and indicate your alternative choice(s). We will then advise on how to proceed with the gift exchange. Please note: Return shipping to and from our facility is customer responsibility.
**IMPORTANT NOTE: Please respect our return/exchange policies and do not send item(s) back past the specified time or in poor condition. Items that smell of smoke, perfume or are worn, washed, damaged or arrive in poor condition will not be eligible for return or exchange. Items must be returned in its original packaging with any enclosed documentation and attached tags. If there is evidence that these instructions have not been followed your item(s) will be returned to you at your cost. By shopping with us you have agreed to the Return & Exchange Policies stated above.
Please return items to: